Complaints Policy
1. Introduction
216 Finance is committed to providing its services in a transparent, professional, and ethical manner. We recognise that insolvency processes can be complex and may sometimes lead to misunderstandings about the legislation and duties governing insolvency office holders. As a result, concerns or complaints may arise when actions or outcomes—although required by law—are not fully understood.
This policy sets out how complaints can be raised, how they will be handled, and the timeframe for our response.
2. Before Making a Formal Complaint
If you have concerns about your case, we encourage you to contact us in the first instance to discuss the matter informally. If you would prefer to speak with someone other than your usual point of contact, we are happy to arrange for another member of staff to review your case with you.
A copy of this Complaints Policy is also available on our website:
https://section-216.co.uk/
3. How to Make a Complaint
If you remain dissatisfied after informal discussions, you may submit a formal complaint.
All formal complaints must be made in writing and addressed to:
Mr. Chris Parry
Managing Director
216 Finance Limited
2nd Floor
683–687 Wilmslow Road
Manchester
M20 6RE
4. Acknowledgement and Response Times
Upon receipt of your written complaint:
- We will acknowledge your complaint.
- A full written response will be issued within 28 days.
Please note that this timescale may change in accordance with the Complaints Policy in force at the time your complaint is submitted.
5. Our Commitment
We will investigate all complaints thoroughly, fairly, and impartially. Our goal is to ensure clarity, resolve concerns where possible, and continuously improve the services we provide.
6. Policy last updated
10/03/2026